About
What does Amazon Channel by Codisto do?
Very briefly, Amazon Channel by Codisto is a sales channel for Shopify that allows you to sell on any global Amazon site, directly from Shopify, from any store currency. We can create new listings, link existing listings, keep product details, prices and inventory in sync between Shopify and Amazon and transfer Amazon orders to Shopify (updating the status and shipment tracking data on Amazon as fulfilment occurs).
What is the difference between Amazon Channel by Codisto & Codisto App?
As a sales channel, Amazon Channel by Codisto allows you to connect to one individual global Amazon marketplace, from any store currency, with all the same powerful listing automation, listing management, real-time sync and integrated multichannel order flow, for your chosen Amazon marketplace.
With Codisto, you can connect additional Amazon accounts, additional Amazon global sites, as well as global eBay, Google and Walmart sales channels, all from one multichannel app.
Learn more about Codisto App from the Shopify App Store.
What are some of the main differences of Amazon Channel by Codisto over other solutions?
Some of the main differences are:
- Amazon Channel allows you to retain your existing business flows - stay with Shopify and simply install Amazon Channel by Codisto. This avoids having to move to another platform saving a lot of set up time and changing your data flows for which system is the 'master'. It also means you aren't reliant on your multichannel solution having to develop all functionality for your ecommerce needs - Amazon Channel by Codisto works seamlessly with Shopify so you can leverage the app store ecosystem which provides best in class solutions and flexibility.
- Performance of sync is crucial when selling on multiple channels - you can't afford to have delayed orders, oversell inventory or sell at wrong prices. Codisto has operated Amazon sync for many years as a specialist multichannel solution and we have honed our real-time sync over that period to offer best in class performance as evidenced by our Shopify app store ratings.
- Our user experience is unique offering 3 different ways to list and manage products. Our Single Edit mode is great to learn, our Bulk Edit mode offers best in class bulk list & edit and our Attribute Mapping mode is again best in class offering mapping ability for all Amazon fields (not usually found).
- Feature differences - as an example many other solutions don't have the ability to create new Amazon ASINs (they ask you to create on Amazon first and then link). We encourage you to do your own research but please see the list above for what's included in Amazon Channel by Codisto.
Does Amazon Channel support all Amazon sites globally & all Shopify store countries & currencies?
Yes, Amazon Channel by Codisto supports listings on all Amazon sites around the world all from within Shopify. We also support all store currencies and you can use our in-built currency manager to list on Amazon in different currencies.
What is your support like?
Support is available 24/7 by email & chat (chat support for paid plans only).
How long does it take to set up and start selling?
Because Amazon Channel sits inside Shopify there's no data migration to a separate multi-channel platform required which can save days or even weeks of setup time. With Amazon Channel by Codisto, installation and connecting Amazon takes about a minute. The time it takes for you to get your products on Amazon will depend on whether you are creating Offers for products that already exist on the Amazon catalog and if you have GTINs (barcodes e.g. UPCs) or whether you are creating new listings on Amazon. New listings require more data too create than Offers but as long as you have the required product data in Shopify your products should be on Amazon quickly. Amazon can limit the speed of listing hundreds or thousands of products to a certain rate per minute but a few thousand products are listed in about an hour. Setup time is dependent on how many different configurations you have for your products but all changes can be done in bulk. Even for the most complicated configurations, it's rare that merchants aren't selling same day
Can I connect to more than one Amazon marketplace/country?
No. Because Amazon Channel by Codisto is a Shopify sales channel, you can only connect one Amazon account to sell on one international Amazon site. However, our other solution Codisto App supports multi account and multi site configurations and also supports selling on Google, eBay & Walmart all from a single solution. Learn more about Codisto App.
Getting Started
Do I need my own Amazon account to use Amazon Channel?
Yes, Amazon Channel connects your online store to your Amazon selling account. You need an Amazon Professional Seller account (you can't use an individual account because Amazon doesn't allow 3rd party connections). You are responsible for any Amazon charges - these are separate to Amazon Channel by Codisto charges billed through Shopify.
How do I move to Amazon Channel from another solution?
Switching is easy. Simply uninstall/disconnect existing solution (without ending any listings), install Amazon Channel by Codisto and follow the in app prompts (including relinking any existing listings which can be done quickly in bulk).
Do I need to end my existing Amazon listings to use Amazon Channel?
No, we understand the importance of retaining your current listings. During the installation flow we prompt you to 'Link Existing Listings' which guides you through how to link your existing Amazon listings to your Shopify products. This can be done in bulk in a few clicks.
Does Amazon Channel by Codisto work with other 3rd party solutions e.g. other apps, inventory management solutions and repricers?
Amazon Channel by Codisto works well with common 3rd party apps e.g. meta-field extensions and shipping integrations and supports use with Inventory & Order Management Solutions and Repricers (simply turn off the appropriate sync in Amazon Channel where other solutions are performing a certain sync function e.g. pricing sync for repricers). Codisto 'should' work well with other 3rd party apps due to our rigourous adherence to app development guidelines. However, we cannot guarantee all 3rd party apps have been developed in accordance with these guidelines and given the large number it is impossible to test all. If you are using a 3rd party app that you are already using and suspect may cause a conflict we suggest testing with a small number or products/orders first and reach out to support if you experience any difficulties.
Do I require GTINs (Barcodes like UPCs, EANs or ISBNs) to sell on Amazon?
Generally, yes you need GTINs. Usually your Barcode field in Shopify is mapped to GTIN in Amazon. Amazon uses your GTIN to identify the product you are selling.
Exceptions for requiring GTIN
1) If you are only creating an Amazon Offer (product already available in the Amazon catalogue by other sellers) then it is possible to provide Amazon with the Amazon Standard Identification Number (ASIN) to tell Amazon what product you are selling. You can paste this into the ASIN field in Amazon Channel by Codisto (pasting an Amazon product URL is usually sufficient to get the ASIN).
2) You have a GTIN exemption
Free trial, plans & payments
What happens if I exceed 50 orders per month on my Free Plan?
If you are using the free plan and exceed your 50 included orders per month, for continued use of Amazon Channel you will be required to enter into a billing agreement to be charged 1% overage for orders in excess of 50/month or subscribe to a paid monthly plan with higher order inclusions. We encourage you to upgrade to a different plan if that works out cheaper than paying the transaction fee.
We appreciate that exceeding plan limits by small amounts may not be enough to justify paying the next plan fee. We also know some sales are seasonal or have temporary increases.
You can choose to upgrade or downgrade plans at any time if these offer better value for your business by selecting the appropriate plan within the app.
How does the Amazon Channel free plan work?
You can use the solution free of charge for up to 50 Amazon orders per month. If you exceed 50 orders per month you will need to choose a plan. You can choose the 'Free 50' plan which allows you 50 orders per month free of charge (any additional orders attract a 1% transaction fee) or you can choose a paid recurring plan that allows a greater number of Amazon orders and attracts no transaction fee as long as you stay within the plan limits.
I operate two stores, do I need two Amazon Channel subscriptions?
Yes. Amazon Channel by Codisto works on a 'per instance' basis. The only exception to requiring two Amazon Channel subscriptions is if you are operating a multi-store environment on the same Shopify instance (offered by certain Shopifys)
Can I cancel anytime?
Yes, if you ever decide that Amazon Channel by Codisto doesn't suit your needs simply cancel by emailing support@codisto.com or cancel in app. We never end any listings when you cancel, they are just not kept in sync any longer.
What if I go over my plan limits?
We appreciate that exceeding plan limits by small amounts may not be enough to justify paying the next plan fee. We also know some sales are seasonal or have temporary increases. To avoid these issues we charge monthly overages of 1% for orders above the included plan limits. You can choose to upgrade or downgrade plans at any time if these offer better value for your business by selecting the appropriate plan within the app. If you are using the free plan and exceed your 50 included orders per month, for continued use of Amazon Channel you will be required to enter into a billing agreement to be charged 1% overage for orders in excess of 50/month or subscribe to a paid monthly plan with higher order inclusions.
Can I upgrade/downgrade plans anytime?
Yes. You can choose to upgrade or downgrade plans at any time by selecting the appropriate plan within the app.
Are there any setup fees?
There are no setup fees with any of our plans.
Do you end listings if I cancel Amazon Channel by Codisto?
No. Listings are never ended if you cancel your subscription, they are just no longer kept in sync with your Shopify and orders are no longer transferred to your Shopify.
Listings & Orders
Can I list selected products or part of my catalog or do I have to list the entire catalog?
You can choose what you want to list, individually or in bulk. Filtering and bulk edit makes it very fast to list or edit any number of products.
Can I set separate price & quantity rules, titles and descriptions for use on Amazon different from my web store values?
Yes. It’s easy to use different values and set different rules for Amazon listings different to those used on your webstore and quickly apply them in bulk using in built operators or mapping fields from Shopify to help optimize your listings.
Can Codisto import my Amazon listings and create products in Shopify?
No, Amazon Channel uses your online store product catalog as the 'source of truth' to sync with Amazon. Hence the products must exist in Shopify first. There are 3rd party importer tools available to create products in Shopify (search Google or app store) from your Amazon listings if you don't have products for these. You can then use Amazon Channel to create/link & sync your Shopify products with Amazon. There are many reasons Codisto uses your ecommerce platform as the source of truth for product data. For example, It's much easier to update products in bulk via CSV import into Shopify than it is to update listings on Amazon directly. Also, it's better to maintain all product data in a single location that's not on Amazon because if anything goes wrong with it's possible to lose all your data.
Can Amazon Channel import my Amazon orders into my Shopify?
Yes, Amazon Channel automatically imports Amazon orders into your Shopify and tags them. Amazon Channel will also automatically update the fulfilment status and shipment tracking data on Amazon when updated in your Shopify. Automatic import can be turned off or adjusted using settings in our Orders view.
Can I use Amazon Channel to just for order sync from Amazon to my Shopify?
Yes, you aren't required to use Amazon Channel for listings management (although most merchants do) to take advantage of Amazon order sync - just set to "all orders" in the orders settings screen.
